Frequently Asked Questions

• When will I receive my order?

The processing of your order takes about 24 hours, then the manufacturing of the products and the delivery (free*) require a period of 6 to 14 working days from our team. We do everything possible to ensure that you receive your order as quickly as possible, while guaranteeing a service of exceptional quality (product control before packaging, etc.).

• I don't live in France, do you deliver internationally?

We ship our products all over Europe and beyond! Obviously, it may take longer than to France.

• What bank cards do you accept?

We accept payment by the following bank cards: Visa, MasterCard, Carte Bleue, American Express and Apple Pay.

• Is payment secure on your site?

Yes, your financial security is our priority and payment is guaranteed to be 100% secure. Your bank details or credit card information will not be shared with us under any circumstances. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at this time.

• Do I need to register to make purchases?

No, registration is not mandatory. However, we recommend that you register to facilitate your future purchases and keep you informed of our latest news.

• How do I know if my order is validated?

A confirmation message will be sent to the email address you previously provided to us.

• Discount codes

We only accept one discount code per order.

• Can I modify my order?

Yes, as long as your order is not “processing”.

• Can I cancel my order?

Any order is cancellable within 12 hours of the customer's order time. After this time, your order will be processed and will no longer be cancellable. Contact us to cancel if you are still within the deadline .

A fee of around 3% of the total amount (including shipping) applies to cancellations, this covers our transaction costs.

Please note: if our team had to intervene on your order following, for example, an error in the address or in the name of the buyer, the order is manually entered into the database and can no longer be cancelled without charge.
Sale items and orders with vouchers/promotional codes are also non-cancellable.

Delivery times deemed "too long" do not make your order eligible for cancellation or refund if they do not exceed 30 days from the order date, this being the strict application of current European laws.

Do not hesitate to contact us by clicking here : our team will do its utmost to meet your needs.

• What should I do if I receive a non-compliant or damaged item?

If, despite our vigilance, you have received a damaged or non-compliant item, please accept our apologies.
We are of course committed to ensuring the return/exchange of the product as quickly as possible. To do this, we invite you to contact us by clicking here .

• I would like to return some items to you, what is the procedure?

We are only able to accept a return in the event of a proven defect in the product.
Our items undergo very strict quality checks before each shipment. However, if your products have any manufacturing defect, send us a photo of the product in question (in the original packaging if possible) by clicking here along with your order number. To be eligible for a return, your item must be unused and in the same condition that you received it.

• What should I do if my package is lost?

A problem with the Post Office? Lost or destroyed package?
With secure shipping, Artistika® takes care of disputes for you. Your satisfaction is our priority. We do not blame the carrier by leaving you to "sort it out". We take full responsibility by immediately sending you a new package at our expense.
Do not hesitate to contact us using the contact form: our team will do their utmost to meet your needs.

• I received an import tax

Artistika® ships its products worldwide legally. However, the buyer is responsible for the import taxes of his country, we decline any responsibility in case of national taxes.

• I would like to give my opinions on certain products. How do I do this?

Your feedback is always welcome. Feel free to write to us by email or share your experience on our social networks.

• I would like to be informed about offers and news on the site. What should I do?

You can subscribe to our newsletter or follow us on our social networks to be the first to benefit from good deals and new products.