Frequently Asked Questions

• When will I receive my order?

Your order takes about 24 hours to process, then the manufacturing of the products and the delivery (free*) require our team a time frame of 6 to 14 business days. We do everything possible to ensure you receive your order as quickly as possible while guaranteeing exceptional service quality (product control before packaging, etc.).

• I don't live in France, do you deliver internationally?

We ship our products all over Europe and beyond! Obviously, it may take a little longer than to France.

• Which credit cards do you accept?

We accept payment by the following credit cards: Visa, MasterCard, Carte Bleue, American Express, or Apple Pay.

• Is payment secure on your site?

Yes, your financial security is our priority and payment is guaranteed 100% secure. Your bank details or credit card information will not be communicated to us under any circumstances. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at the moment.

• Do I need to register to make purchases?

No, registration is not mandatory. However, we recommend registering to facilitate your future purchases and keep you informed of our latest news.

• How do I know if my order is confirmed?

A confirmation message will be sent to the email address you previously provided to us.

• Discount Codes

We only accept one unique discount code per order.

• Can I modify my order?

Yes, as long as your order is not "being processed".

• Can I cancel my order?

Any order can be canceled within the 12 hours following the customer's order time. After this period, your order will be in process and will no longer be cancelable. Contact us to cancel if you are still within the time limits.

A fee of 3% of the total amount (including shipping) applies to cancellations, covering our transaction fees.A minimum of €2 will be charged.

Note: if our team had to intervene on your order due to, for example, an error in the address or in the buyer's name, the order is manually encoded in the database and can no longer be canceled without fees.

Delivery times deemed "too long" do not make your order eligible for cancellation or refund if they do not exceed 30 days from the order date, this being the strict application of current European laws.

Do not hesitate to contact us by clicking here: our team will do its best to meet your needs. 

• What should I do if I receive a non-compliant or damaged item?

If despite our vigilance you have received a damaged or non-compliant item, please accept our apologies.
We are committed to ensuring the return/exchange of the product as quickly as possible. For this, we invite you to contact us by clicking here.

• I would like to return items, what is the procedure?

We can only accept a return in case of a proven defect of the product.

Our articles undergo very strict quality controls before each shipment. However, if your products have any manufacturing defects, send us a photo of the product in question (in the original packaging if possible) by clicking here accompanied by your order number. To be eligible for a return, your item must be unused and in the same condition as you received it.

Several types of goods cannot be returned:

- Gift cards

- Intimate or hygienic goods, such as underwear, as well as earrings and other piercings in order to comply with the sanitary standards provided by the European Union.

• What to do if my package is lost?

A problem with the Post Office? Package lost, destroyed?
With secure delivery, Artistika® takes care of disputes on your behalf. Your satisfaction is our priority. We do not blame the carrier, leaving you to "fend for yourself". We take full responsibility by immediately sending you a new package at our expense.
Do not hesitate to contact us via the contact form: our team will do the utmost to meet your needs.

• I received an import tax

Artistika® ships its products worldwide legally. However, the buyer is responsible for the import taxes of their country, we decline all responsibility in case of national taxes.

• I would like to give my feedback on certain products. How can I do that?

Your feedback is always welcome. Feel free to write to us by email or share your experience on our social networks.

• I would like to be informed about offers and new products on the site. What should I do?

You can subscribe to our newsletter or follow us on our social networks to be the first to benefit from good deals and new products.