In accordance with European law, you have a 14-day period from the date marked "Delivered" in the tracking to exercise your right of withdrawal and request a return.
For your return to be accepted, the item must be:
Return shipping costs are entirely the responsibility of the customer.
Any item returned without a validated prior request will not be accepted and no refund will be issued.
Before sending anything back, you must:
If the return is accepted:
Any return shipped without following this procedure will be considered lost.
We ask our customers never to refuse delivery of a parcel. In accordance with European legislation, simply refusing a delivery does not constitute a legal and valid declaration of withdrawal.
In addition, international carriers systematically destroy refused or unclaimed parcels to avoid prohibitive return costs. Consequently, if you refuse a delivery, or if you do not collect your parcel from the pickup point within the allotted time, resulting in its destruction by the carrier, no refund can be granted.
If you wish to cancel your order or return an item, you must first accept delivery of your parcel, then follow our official return procedure detailed above.
In the event of a return due to a change of mind (compliant item):
You have 3 days after receipt to report:
Without a claim within this period, the order will be considered accepted.
We assume full responsibility for the transit of your order. If a product arrives damaged, our standard procedure is to immediately ship you a replacement item at our expense. The option to demand an immediate refund instead of a replacement is available only to customers who purchased our optional "Shipping Insurance" when checking out.
If you did not purchase this insurance, a replacement will automatically be sent to you (unless the product is permanently out of stock, in which case a refund will be issued in accordance with the law).
In accordance with applicable legislation, no returns will be accepted for:
After receiving and inspecting your return:
The time it takes for the refund to appear may vary depending on your bank or card issuer.
Any cancellation must be made within 1 hour of placing the order.
You can submit the cancellation request yourself via your customer account (here). The request will be taken into account instantly.
Our liability for delivered products is limited to conformity and the absence of visible defects at the time of delivery.
Any deterioration, breakage, or damage occurring more than 7 days after delivery shall be deemed to result from the customer's use and shall not engage our liability.
After this 7-day period, no request for a refund, replacement, or repair will be accepted, even in the event of accidental breakage (e.g. dropping, pulling, breakage caused by a child, improper handling).
This policy is intended to protect fairness in service and ensure that only initial manufacturing defects are taken into account.
