Refund policy

1. Legal Withdrawal Period

In accordance with European law, you have a 14-day period starting from the date marked "Delivered" by the tracking to exercise your right of withdrawal and request a return.

2. Return Conditions

For your return to be accepted, the item must be:

• In its original condition, unworn, unused, without damage,
• Accompanied by all its tags and in the original packaging,
• Presented with proof of purchase.

Return shipping costs are entirely the customer’s responsibility.

Any item returned without a prior validated request will not be accepted and no refund will be issued.

3. Return Procedure

Before sending anything back, you must mandatory:

• Contact us via our contact form,
• Clearly state the reason for the return (product defect, change of mind, etc.).

If the return is accepted:

• We may send you a link to purchase your return label,
• We will remind you of the precise return instructions.

Any return sent without following this procedure will be considered lost.

4. Fees and Deductions

In case of return due to change of mind (conforming item):

• A store credit (discount code valid on our shop) will be offered by default,
• If you request a refund, a restocking and repackaging fee of €2 will be deducted from your refund,
• Initial shipping fees are non-refundable.

5. Damages and Issues

You have 3 days after receipt to report to us:

• A damaged item,
• A defect,
• An order error.

Without a claim within this period, the order will be considered accepted.

6. Exceptions / Non-Returnable Products

In accordance with applicable law, no returns will be accepted for:

• Custom or personalized products (special orders, engravings, specific sizes),
• Hygiene-related items (piercings, earrings),
• Gift cards.

7. Refunds

After receipt and inspection of your return:

• If approved, your refund will be processed via your original payment method.
• Refunds are processed within 10 business days.

The banking display time may vary depending on your bank or card issuer.

8. Order Cancellations

Any cancellation must be made within 1 hour of the order, subject to:

• A cancellation fee of 3% of the total amount, with a minimum of €2.

You can request cancellation yourself via your customer account (here). The request will be processed immediately. 

9. Responsibility After Receipt

Our responsibility for delivered products is limited to conformity and the absence of visible defects at the time of delivery.

Any deterioration, breakage, or damage occurring after 7 days following delivery is considered to be due to customer use and shall not engage our responsibility.

After this 7-day period, no refund, replacement, or repair requests will be accepted, even in cases of accidental damage (e.g., drop, pulling, breakage by a child, mishandling).

This policy aims to protect the fairness of the service and ensure that only initial manufacturing defects are considered.