Refund policy

1. Legal withdrawal period

In accordance with European law, you have a 14-day period starting from the date marked "Delivered" by the tracking to exercise your right of withdrawal and request a return.

2. Return conditions

For your return to be accepted, the item must be:

• In its original condition, unworn, unused, undamaged,
• Accompanied by all its tags and in the original packaging,
• Presented with proof of purchase.

Return costs are entirely the responsibility of the customer.

Any item returned without a prior validated request will not be accepted and no refund will be issued.

3. Return procedure

Before any return, you must necessarily:

• Contact us via our contact form,
• Clearly state the reason for the return (product defect, change of mind, etc.).

If the return is accepted:

• We may send you a link to purchase your return label,
• We will remind you of the precise return instructions.

Any return sent without following this procedure will be considered lost.

4. Fees and deductions

In case of return due to change of mind (conforming item):

• A credit note (discount code valid on our store) will be offered by default,
• If you request a refund, restocking and repackaging fees of €2 will be deducted from your refund,
• Initial shipping costs are non-refundable.

5. Damages and issues

You have 3 days after receipt to notify us of:

• A damaged item,
• A defect,
• An order error.

Without a claim within this period, the order will be considered accepted.

6. Exceptions / Non-returnable products

In accordance with current legislation, no returns will be accepted for:

• Custom-made or personalized products (special orders, engravings, specific sizes),
• Items of a sanitary nature (piercings, earrings),
• Gift cards.

7. Refunds

After receipt and inspection of your return:

• If approved, your refund will be made via your original payment method.
• Refunds are processed within 10 business days.

The banking display time may vary depending on your bank or card issuer.

8. Order cancellations

Any cancellation within 12 hours following the order is possible, subject to:

• Cancellation fees of 3% of the total amount, with a minimum of €2.

If our team had to manually intervene on your order (for example, address or name correction), additional fees may be applied for the cancellation, or the cancellation may be refused.

9. Responsibility after receipt

Our responsibility for delivered products is limited to conformity and the absence of visible defects at the time of delivery.

Any deterioration, breakage, or damage occurring after 7 days following delivery are considered to be due to customer use and cannot engage our responsibility.

After this 7-day period, no request for refund, replacement, or repair will be accepted, even in the case of accidental breakage (e.g., drop, pulling, breakage by a child, improper handling).

This policy aims to protect the fairness of the service and ensure that only initial manufacturing defects are taken into account.